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All the time in the world

Scenarios can be exceptionally helpful, they make sure you capture a process in great detail from every person learning the best process from each person involved.
They take time, lots of time. Every time you talk to someone you have to go all the way through numerous times.
This can result in observer bias as you have seen the process numerous times before and start to guide participants. You may also find that scenarios get incredibly complex with numerous sub-paths leading to repeating the process.
This can lead to an endless cycle of time taken. It is important to balance the effectiveness of scenarios against the cost of running them and exploring alternative methods.

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Abstracts sometimes do not make sense

Abstracts sometimes do not make sense
It is important to make sure that when talking to people that you are speaking their language.

Scenarios allow you to take a top-down approach working through the overall process and then repeatedly running through in more and more detail.
Scenarios allow you to keep track of every transformation of information or items avoiding the opportunity for omissions to be made when trying to explore an abstracted version of a process.

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Organically grown

As a business grows, it is likely to develop processes which fit the situation.

Place ice cream in cone and serve
Over time, the situation may change, that activity may no longer be appropriate.

Throw out excess stock at the end of the day
When analysing businesses it is worth thinking how processes and teams fit together.

Bulk buy non perishable supplies to save money
When a process is reviewed on its own it is likely to make perfect sense, operating efficiently and completing the task reliably every time.


It is important to understand exactly how the tasks that form a process work together and understand exactly where every asset and piece of information is created, used and lost and whether they are needed.
It is only through understanding and mapping the whole process that an understanding of waste and inefficiency can be gathered.