When analysing a process it is worth asking the question, how important are the edge cases? The answer could be critically or it may be it depends on what they offer.
During your analysis, you may find 80% of the work is spent creating 5% of the output if this is the case this question may become very pertinent. It is important nevertheless to never take this as a guarantee as that 5% may be what leads to a single organisation’s revenue stream or supports the companies philanthropic credentials.
Alternatively, you may need to build into your new process a cap at which effort outweighs potential returns to ensure effort is not wasted.
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How important are the edges
